At the moment, processing times are longer than usual

We understand that this may affect those of you who are waiting for a response, and we are working as quickly as we can to process incoming requests and card orders.

You can order an ID06 card up to two weeks before the card needs to become valid. We therefore recommend that you place your order well in advance.

You can contact us using the contact form, and we'll get back to you as soon as we can. Here at ID06.se, you'll also find guides for ordering cards, sending card invitations, and registering your business in MittID06.

Thank you for your patience.

Home / Support

Support – how can we help you?

Find answers to the most common questions in our FAQ section. If you need to contact us, please use our contact form first.

FAQ

See the FAQs in Kundo

Contact Support

“*”indicates required fields

Contact Information

First Name*

Last Name*

Email*

Telephone

Optional. Please provide a phone number if support needs to contact you for additional information. An email address is sufficient as a means of contact.

This field is hidden when the form is displayed

Who is this matter concerning?

Who is this matter concerning?*

This field is hidden when the form is displayed

Information about another person

The person's name

The person's email address, if known

Does this person belong to another organization?

Yes

Company, organization, or school

Your Role*

Company / organization / school*

Corporate ID number, if known

Municipality / school district, if applicable

What do you need help with?

What do you need help with?*

This field is hidden when the form is displayed

Account / Profile

What is this matter about?*

Edit Information

The account has incorrect information

Other account issue

Where did the problem arise?

Second place

Another method*

Error message, if any

What is incorrect?

Has it worked before?

Yes

Don't know

Which task needs to be changed?

What should it be changed to?

You do know that you can often change the information yourself, right?

If you are unable to make the change, please describe below what error you are getting or where the process is getting stuck.

This field is hidden when the form is displayed

ID verification

What is this matter about?*

Verification isn't working / verification was rejected

Pending review

Data is displayed incorrectly

I don't know how to verify my identity / other

Method

BankID

Freja eID

Documents / Passport / National ID

Don't know

Other

Document Type

Passport

National ID

LMA Card

Don't know

Other

Which step are you stuck on?

Error message or reason for rejection

Has it worked before?

Yes

Don't know

When was the verification submitted?

This field is hidden when the form is displayed

Card Order

What is this matter about?*

Order / Approve / Activate / Invitation

Cancel / Deactivate Card

Other

What does that mean in the card flow?

Where in the process do you get stuck?

Order number, if known

Card number, if known

Error message or reason for rejection

You don't order a card here. This is for support with the ordering process. Please describe what’s going wrong or where in the process you’re getting stuck when trying to order or approve a new card.

This field is hidden when the form is displayed

Order Status / Digital Proof

What is this matter about?*

Order Status

Digital proof is not displayed

Digital proof doesn't work in the workplace

Other

Order number, if known

What status do you see right now?

Has the order been approved?

Yes

Don't know

Card start date, if known

Is digital proof displayed in MittID06?

Yes

Don't know

Where is digital evidence used?

What happens when digital evidence is used?

This field is hidden when the form is displayed

Card Problem

What's the problem with the card?*

The card is there but isn't working

The card is missing / has not been delivered

The card has incorrect information

Another card problem

Is the card activated?

Yes

Don't know

Has the card worked before?

Yes

Don't know

Where is the card used?

What happens when the card is used?

When was the card ordered?

Shipping address, if known

What status is shown for the order?

Which pieces of information are incorrect?

What should the data be?

This field is hidden when the form is displayed

Company / Organization / Authorization

What is this matter about?*

Organization / Affiliation / Signing

Edit Details / Administrator / Permissions

Close Organization

Other

What are you trying to do?

Please make sure the information for the company in the fields above is correct.

Also, try to include the corporate ID number when the matter concerns changes to the company.

In which country is the organization registered?

Sweden

Norway

Denmark

Finland

Other

Who should sign it?

Which role or authorization is this referring to?

You do know that you can often change the information yourself, right?

If you are unable to make the change yourself, please describe below what error you're getting or where the process is getting stuck.

This field is hidden when the form is displayed

Invoice / Payment / Fee

What is this matter about?*

Information / Documentation / Payment Status

Incorrect amount / period / number

Can't see the invoice

Other

Invoice number or OCR, if known

Invoice date, if known

Period or approximate date

Order number, if known

This field is hidden when the form is displayed

ElevID06

What is this matter about?*

Student Card / Teacher Card

School/student missing or eligibility issue

Invoice for ElevID06

Other

Program Name

Order number / card number, if known

Invoice number or OCR, if known

This field is hidden when the form is displayed

Competency Database / CDB

What is this matter about?*

Education / Educational Credentials

No authorization or entity found

Other

Please make sure the information about the company is correct

Also, try to include the corporate ID number when the matter concerns changes to the company.

Education or educational credentials, if known

This field is hidden when the form is displayed

Corporate Tax Return

What is this matter about?*

Report / Monitoring / Information

User / Permissions

Other

Please make sure the information about the company is correct

Also, try to include the corporate ID number when the matter concerns changes to the company.

Which report, function, or monitoring activity is this referring to?

Which user or permission is this referring to?

This field is hidden when the form is displayed

ID06 Stamp Employee Roster

What is this matter about?*

Operational Roster / Personnel Register

Cost / Price / Requirements in Procurement

Other

Is ID06 Stamp ?

Yes

Don't know

Please make sure the information about the company is correct

Also, try to include the corporate ID number when the matter concerns changes to the company.

Workplace or project, if applicable

To what period does the question refer?

This field is hidden when the form is displayed

Miscellaneous

What is the general nature of this matter?*

Account / Login

Card

Company / Organization

Invoice

School / Student

Other ID06 Service

I don't know

This field is hidden when the form is displayed

Description

Brief Summary*

Detailed description / additional information*

Describe what you were trying to do, what happened, and what you need help with. You don't need to repeat information that has already been entered.

Attachments

Attach files

Drag files here or

Accepted file types: jpg, jpeg, png, pdf, doc, docx, xls, xlsx, csv, txt. Maximum file size: 10 MB. Maximum number of files: 5.

Please feel free to attach a screenshot, invoice, or list if it helps us understand the issue. Do not attach a passport, national ID, or other sensitive identification documents unless support has asked you to do so.

Send

Consent*

I agree to the privacy policy.*

Call us

010-480 92 00
Monday through Thursday: 8:00 a.m.–12:00 p.m. and 1:00 p.m.–3:00 p.m.
Friday: 8:00 a.m.–11:00 a.m.

Form (SuperOffice)

Find station

Register a new business

What type of business do you want to register?

Swedish Foreign

Skip footer